How often are orders shipped?
Orders are send out twice a week, on Tuesdays and Thursdays. At busy times like the holidays this will turn to 3 times a week and more likely 4.
How will my order be shipped?
We use priority regular mail. Eleven years of experience in shipping orders [small and large] around the world has shown that this is just as fast as express shipping companies.
We do not use tracking, this is to keep the postage reasonable.
How long will it take for my order to arrive?
For Europe and the Netherlands it takes about 2 to 8 business days to get to you. For the rest of the world it takes between 10 to 18 business days. *Please note: On occasion packages can get stuck at customs for inspection. The longest has been 8 weeks. This happens mostly with orders to the USA, because of their high rate of security, but it is still pretty rare that this occurs. Unfortunately this is completely out of our control.
My order arrived damaged. What do I do?
Every now and then somebody in the shipping process got clumsy.
In this case please email firstname.lastname@example.org a few snapshots of the damaged order and package and an editionnumber if it is a print and we will resolve it.
How will my order be packed?
Prints and the flashset are send in sturdy tubes. The shippingcharges ship up to 500gr. This means that for the same amount up to 5 prints can be shipped. T-shirts are shipped in a padded envelope and ship only one.
*Envelopes somehow travel faster then tubes. If you order is packed in an envelope and a tube, they will arrive at different times.
What is salestax?
Salestax is only for orders within the European union. Orders from Outside Europe might be charged salestax by their customs.
Salestax is something we have to charge and then transfer to the Dutch taxoffice.
For original art, limited editions and books the salestax is 6%. For T-shirts and posters this is 21%.
What is a Giclee print?
Giclee (pronounced "zhee-clay") is a reproduction technique that was originally developed in 1989 as a plate-less method of fine art printing. The word Giclée is French for "to spray ".
It is the most advanced digital fine art printmaking technology. No screen or other mechanical devices are used and therefore there is no visible dot screen pattern. Images are generated from high resolution digital scans and printed with archival quality inks onto various surfaces. The giclée printing process provides better colour accuracy than any other means of reproduction and has all the subtle tonalities and hues of the original painting.
Among the many museums with giclee prints in their collection are : the British Museum, The Metropolitan Museum New York, Los Angeles County Museum, Museum of Modern Art New York and the San Francisco Museum of Modern Art.
For the Giclee prints on this website 280 gr. Hahnemuhle paper is used. This is a superior paper with a mild grain that resembles the feel and look of original watercolour paper.